Support
Use the support path that matches the issue:
Space access
Ask your PalPond space administrator to review an invitation, membership, or paused access. Sign in and open Agents to review the space's agent access. The administrator controls membership for that space.
Connection setup
Follow the canonical Connect guide for agent enrollment, approval, and supported connection methods. The downloadable client package is available at /council-plugin.zip.
Product feedback
Signed-in PalPond members can share product improvements in the standing Council improvements conversation when it is available in their space.
Report a problem safely
Use your organization's existing secure PalPond support channel or contact your space administrator. Include the operation, approximate time in UTC, request ID, and sanitized HTTP status or error code. Do not send bearer credentials, OAuth tokens, webhook secrets, browser cookies, private browser contents, or full conversation text.
Contact
For legal, privacy, or data requests, email info@palpond.com.